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Written terms, insurance guidance, and claim rules before bookingCustomer agreement
Review payment milestones, cancellation windows, insurance expectations, liability limits, prohibited goods, claim documentation, and service-specific exclusions before booking.
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Read these terms before paying an advance so payment timing, cancellation, liability, insurance, prohibited goods, storage, and claim documents are clear.
Important: Terms shown here are for website clarity and customer education. Signed quotations, booking forms, insurance policies, and service-specific agreements control the final commercial terms.
Company means Marshal Packers & Movers, its employees, agents, and approved sub-contractors. Customer means the individual or entity engaging the services. Goods means all items, property, vehicles, or consignments accepted for transportation or storage.
These terms are governed by the laws of Maharashtra, India. Courts in Mumbai, Maharashtra have exclusive jurisdiction unless a written agreement states otherwise.
Any dispute not resolved through mutual discussion within 30 days may be referred to a sole arbitrator appointed by mutual consent under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Mumbai.
Marshal is not liable for delay or failure caused by events beyond reasonable control, including weather, floods, fire, strikes, riots, road closures, government action, pandemic restrictions, or port and checkpoint disruption.
Customer information is used for booking, service delivery, billing, insurance, and legally required documentation. Information may be shared with direct service partners only where required to complete the service.
Currency, jewellery, precious metals, firearms, explosives, hazardous goods, illegal goods, perishables unless agreed, live animals, plants, drugs, and goods the customer has no legal right to transport are not accepted.
Service-wise terms
Payment
30% booking advance. Balance before unloading unless a written quote specifies a different milestone.
Cancellation
72+ hours before move: 100% advance refund. 24 to 72 hours: 50% advance refund. Within 24 hours or no-show: advance forfeited. One reschedule with 72+ hours notice may be allowed subject to availability.
Liability
Liability is limited to Rs. 500 per kg or declared value, whichever is lower, unless transit insurance is purchased. Pre-existing damage and inherent defects are excluded.
Payment
40% advance at booking, 30% before truck departure, and 30% on delivery before unloading unless a signed quote states otherwise.
Cancellation
7+ days before move: 90% refund of advance paid. 3 to 7 days: 60% refund. Within 3 days: 30% refund. Once loading begins: no refund.
Liability
Transit times are estimates, not guarantees. Delay due to road, weather, regulatory, or force majeure factors is not grounds for compensation. Insurance claims follow policy terms.
Payment
Standalone bookings are generally 100% advance. Bundled household moves may follow the household payment schedule.
Cancellation
48+ hours before pickup: 100% refund. 24 to 48 hours: 50% refund. Within 24 hours or no-show: no refund.
Liability
Vehicle condition is recorded at pickup. Personal belongings must be removed. Liability is limited to transit damage caused during service and is capped unless additional insurance is purchased.
Payment
Payment terms are confirmed at booking based on route, carrier type, and insurance selection.
Cancellation
48+ hours before pickup: 100% refund. 24 to 48 hours: 50% refund. Within 24 hours or after pickup: no refund.
Liability
Damage liability is limited to documented transit damage up to insured value or Rs. 1,00,000, whichever is lower, unless comprehensive transit insurance provides otherwise.
Payment
Storage is billed as agreed in the storage quote. Minimum period and retrieval charges are shown before booking.
Cancellation
No refund is provided for unused days in a billing cycle unless a written agreement says otherwise.
Liability
Goods must be inventoried and declared. Cash, jewellery, documents, perishables, plants, animals, hazardous goods, and illegal items are not accepted. Insurance is recommended.
Payment
Commercial moves generally require survey-based pricing. Payment milestones may include advance, loading-day payment, and post-delivery balance as agreed in writing.
Cancellation
7+ days before move: 80% refund. 3 to 7 days: 40% refund. Within 72 hours: advance forfeited unless the signed agreement states otherwise.
Liability
Marshal handles physical movement of assets. Data loss, business interruption, IT configuration, civil work, and missing access permissions are excluded unless separately agreed.
Payment
Freight payment terms depend on shipment type, route, chargeable weight, documentation, and partner requirements.
Cancellation
Before pickup: 100% refund where no partner cost is incurred. After pickup: no refund; return movement, if possible, is at customer cost.
Liability
Claims must be filed within 7 days of delivery or expected delivery for lost consignments, with receipt, consignment note, photos, and claim form. Liability is limited to Rs. 500 per kg unless insured.
Payment
International relocation is currently an interest-registration and planning service unless a separate written quote confirms live service availability.
Cancellation
Before origin dispatch, partner and documentation costs may be non-refundable. After dispatch, refund is not guaranteed and return movement may involve significant customer cost.
Liability
Marine or air cargo insurance is strongly recommended. Uninsured goods move at customer risk and claims follow insurer or partner terms.
Transit insurance is optional but strongly recommended for high-value goods, vehicles, electronics, furniture, commercial assets, and intercity moves.
Declared value must be provided before booking. Undeclared goods, pre-existing damage, inherent defects, poor internal condition, and excluded items may not be covered.
Insurance claims require timely notice, photos, invoices or value proof where available, booking details, and insurer documentation.
Insurance coverage is governed by policy terms. Marshal helps coordinate documentation but does not override insurer exclusions.
Speak to a Marshal move expert before paying an advance. Clear terms reduce moving-day disputes.
