Price Factors
Actual weight or box-size weight, Pickup and delivery pincode, PTL versus FTL movement
Locked quoteVerified crewOTP release
Written terms, insurance guidance, and claim rules before bookingMarshal service
Understand actual weight, volumetric weight, pincode serviceability, pickup rules, and documentation before dispatch.
Direct Answer
Actual weight or box-size weight, Pickup and delivery pincode, PTL versus FTL movement
Hidden goods, lift rules, parking distance, fragile items, and date changes should be declared before quote lock.
Packing scope, access plan, crew handling, payment terms, and documented exclusions before move day.
Start online with pincodes, then add goods and access details.
What is included
| IncludedPart of the written move scope. | Needs AgreementAdded only when discussed before quote lock. | Price DriversDetails that can change the final quote. |
|---|---|---|
| Pincode and route feasibility check | Prohibited, illegal, hazardous, or perishable goods unless specifically agreed | Actual weight or box-size weight |
| Chargeable weight explanation | Incorrect weight or dimensions declared by customer | Pickup and delivery pincode |
| Pickup coordination for eligible consignments | Insurance unless selected | PTL versus FTL movement |
| Consignment note and basic documentation support | Regulatory penalties caused by missing documents | Packaging, handling, and insurance |
| Freight partner planning where required | Special handling not disclosed before quote | Commercial paperwork and route constraints |
Part of the written move scope.
Added only when discussed before quote lock.
Details that can change the final quote.
Service process
Before asking for payment, Marshal explains packing, access, timing, and what the crew will handle.
PTL and FTL road freight
Volumetric and actual weight comparison
Pincode serviceability checks
Commercial documentation guidance
Pickup and delivery coordination
Operational detail
| Move type | Indicative range | What changes it |
|---|---|---|
| PTL carton or parcel-style freight | Calculated on the higher of actual and volumetric weight | Pincode serviceability, carton dimensions, weight, handling risk, and documentation |
| FTL or dedicated vehicle movement | Route and vehicle quoted after pincode and load validation | Vehicle type, load footprint, pickup timing, route permits, and unloading access |
| Commercial stock movement | Survey-led when item category or paperwork affects dispatch | Invoice, e-way bill, stock type, stacking limits, insurance, and destination rules |
Move-day control
Marshal treats the service page as a pre-quote brief: what goods are moving, how access works, what packing grade is needed, and which risks must be documented.
Pincode-aware logistics planning
Chargeable weight clarity
Document expectations before dispatch
Service-specific claim rules
Customer Questions
10 Answers
Volumetric weight converts package dimensions into a freight weight. Freight is usually billed on the higher of actual weight and box-size weight.
No. Serviceability depends on partner network, route, weight, and shipment type. Marshal checks pincode feasibility before accepting the shipment.
Yes, subject to item category, documentation, weight, dimensions, route, and insurance requirements.
PTL is useful for smaller flexible consignments. FTL is better when you need a dedicated vehicle, fewer handovers, faster control, or bulky cargo movement.
Freight often uses chargeable weight, which compares actual weight and volumetric weight. Bulky light cartons can cost more than their physical weight suggests.
Business freight may need invoice, e-way bill, consignee details, item description, GST information, and delivery contact depending on route and shipment value.
Fragile freight needs proper packaging, declaration, and handling terms. Some fragile shipments may require dedicated vehicle movement instead of shared PTL.
Pricing can change if actual weight, dimensions, packaging, route, or documents differ from the declared details. Accurate measurement before pickup prevents disputes.
Unloading depends on service scope, vehicle type, consignee support, and destination access. Confirm loading and unloading responsibility before booking.
Some carton-only shipments can use PTL, but full household moves usually need relocation handling, placement support, and packing accountability.
Service Resources
Business relocation
A business moving checklist for offices, shops, and warehouses covering asset lists, downtime windows, IT equipment, gate passes, department placement, and documentation.
Read GuideBusiness relocation
A freight guide explaining PTL, FTL, actual weight, volumetric weight, pincode serviceability, documentation, special handling, and insurance.
Read GuidePricing explainers
A practical pricing explainer for Indian household shifting, covering inventory, distance, packing grade, access, timing, vehicle, insurance, and quote lock rules.
Read GuideStart with route and service details. For bigger moves, Marshal checks the goods and building access before confirming the final price.