Locked quoteVerified crewOTP release
Written terms, insurance guidance, and claim rules before bookingCustomer data
Marshal uses quote, calculator, survey, support, delivery, and claim data to plan and deliver relocation services. We do not sell relocation leads.
Direct answer
Marshal collects only the data needed to quote, plan, deliver, support, bill, protect, and improve relocation services. We use service partners and business tools where required, but we do not sell customer relocation enquiries as leads.
Last updated: May 2026. This policy explains Marshal customer data practices for the website, calculator, quote requests, survey forms, support requests, and relocation services. Signed agreements and legally required notices may add service-specific details.
Data we collect
Name, phone, email, pickup and delivery address, pincode, inventory, move date, service type, building access, floor, lift, parking, route, UTM/referrer, consent evidence, and estimate/session records.
Goods list, fragile/high-value declarations, vehicle details, pickup condition notes, photos where shared, documents required for service, delivery person details, and claim evidence.
Inventory, warehouse inward/outward records, authorized representatives, asset lists, access permissions, retrieval requests, billing records, and support notes.
Call-back requests, WhatsApp or SMS context, emails, complaint notes, delivery exceptions, payment receipts, refund requests, insurance documents, and closure records.
How data is used
We may contact you through transactional channels to complete an enquiry, quote, survey, booking, delivery, support request, refund, or claim.
Generate estimates, prepare written quotes, and verify route, inventory, and service feasibility.
Assign move coordinators, crew, vehicles, warehouses, partner carriers, and support follow-up.
Send transactional communication by phone, WhatsApp, SMS, email, or CRM tools for booking, OTP, survey, support, payment, delivery, and claims.
Maintain business, tax, billing, dispute, insurance, fraud-prevention, and legal records.
Improve pricing accuracy, service quality, website performance, calculator reliability, and customer support outcomes.
Sharing and processors
| Category | Purpose |
|---|---|
| Marshal operations | Move coordinators, survey staff, crew, warehouse staff, finance, support, and management access data only as needed for service delivery and accountability. |
| Service partners | Approved carriers, local crew, storage partners, insurance or claim processors, and destination agents may receive service data required to complete the move. |
| Business systems | CRM, messaging, OTP, payment, maps, hosting, analytics, email, security, and support tools may process data for Marshal under their own security and processing terms. |
| Legal and safety | Data may be shared when required by law, court order, regulator, insurer, tax authority, law-enforcement request, fraud investigation, or safety issue. |
Ask what personal data we process about you and why.
Request correction of inaccurate or incomplete details.
Ask for deletion of data that is no longer needed, subject to tax, legal, claim, fraud-prevention, and business-record requirements.
Withdraw consent for optional marketing communication without affecting transactional service communication needed for an active booking.
Raise a grievance and nominate another person to exercise privacy rights where applicable under Indian data protection law.
Kept for reasonable follow-up, quality review, and fraud prevention, then deleted or archived when no longer needed.
Kept for business, accounting, tax, warranty, claim, dispute, and legal retention periods.
Kept while the issue is open and for a reasonable period after closure in case the matter is reopened.
Kept for security, reliability, performance, and attribution analysis, subject to tool settings and legal requirements.
Marshal uses essential cookies for calculator sessions, authentication, security, and site reliability. Analytics, advertising, and review widgets may set additional cookies or collect usage information when enabled.
Marshal services are intended for adults who can enter into a booking or provide authorized business contact details. We do not knowingly collect personal data from children for independent use of relocation services.
For privacy access, correction, deletion, withdrawal, or grievance requests, email hello@marshalpackers.com with the subject line "Privacy request". You can also write to Marshal Packers and Movers, a Marshal Group LLP brand, Shop 1/B6, Madhumahal, Gokuldham Colony, Goregaon East, Mumbai, Maharashtra 400063.
Send your booking reference, phone number, and the specific privacy request so Marshal can route it to the right support owner.
