Locked quoteVerified crewOTP release
Written terms, insurance guidance, and claim rules before bookingMarshal contact
Use this page for quote help, survey booking, claim questions, support follow-up, or urgent move-day coordination.
Direct channels
Use the form when you want the request logged with route and service context.
Operations Hours
Mon-Sun, 7am-9pm IST
Moves can be scheduled any day
Share pickup, delivery, goods, vehicle details, move date, floor, lift, parking, and service type.
Share asset list, downtime window, site permissions, loading bay, IT exclusions, and authorized contact.
Share inventory reference, storage date, dues status, retrieval address, access rules, and release timeline.
Share booking reference, delivery note, photos, inventory, value proof, and issue description as soon as possible.
Use a written request with subject, booking reference, phone number, and the exact correction or complaint.
Call or WhatsApp for urgent timing, access, crew arrival, parking, or delivery coordination concerns.
Marshal Packers and Movers, a Marshal Group LLP brand
Shop 1/B6, Madhumahal, Gokuldham Colony, Goregaon East, Mumbai, Maharashtra 400063GSTIN: 27ACGFM9592F1ZP
Business registration, GST, and tax details are shown here and on the signed quote, invoice, and service documents where applicable.
Target response within the same business day, usually faster during business hours.
Use phone or WhatsApp first, then send written details so the issue is logged against the move.
Acknowledgement target is 48 business hours after the required booking and evidence details are received.
Requests are reviewed through the written support trail and handled according to applicable law and records needed for service, tax, claims, or disputes.
Add your booking reference if available, service type, pickup and delivery cities, scheduled date, phone number, and a short description. For claims, include photos, delivery note exceptions, inventory, value proof, and when the issue was noticed.
Legal, privacy, refund, delivery, and grievance notices should be sent by email to hello@marshalpackers.com and should include enough booking context to identify the record. Postal notices may be sent to the registered office address shown above.
Support flow
Share pickup, delivery, service type, and urgency so Marshal can route the request to quote, survey, claim, or operations support.
Quote requests keep service and route details
Survey requests go to planning instead of generic support
Claim and support notes stay tied to the customer context
Urgent move-day questions still have direct call paths
