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Written terms, insurance guidance, and claim rules before bookingDelivery policy
For Marshal, shipping means the physical movement, storage, and handover of customer goods. Exchange means an eligible service change, not exchange of customer-owned goods.
Direct answer
No. Marshal does not sell consumer products for exchange. We provide relocation, storage, and logistics services for customer-owned goods. If a service needs to change, Marshal treats it as a reschedule, reroute, reattempt, storage conversion, service upgrade, or claim review depending on the situation.
Marshal moves customer-owned goods. We do not sell products that can be returned or exchanged like an online store.
Eligible exchanges are service changes such as reschedule, reroute, service upgrade, storage conversion, or reattempt.
Pickup condition records, inventory notes, delivery exceptions, photos, and proof of delivery protect both customer and crew.
If access is unavailable or the customer is not present, waiting, holding, return, storage, or second delivery costs may apply.
Service delivery standards
| Service | Delivery standard | Customer readiness |
|---|---|---|
| Local household shifting | Delivery is planned for the agreed date and slot, subject to building access, lift permission, parking, traffic, and move-size readiness. | Keep an adult present at pickup and delivery. Confirm fragile goods, dismantling limits, lift rules, parking, and society permissions before crew arrival. |
| Intercity household shifting | Transit timelines are estimates unless a written guaranteed service is purchased. Weather, road closures, checkposts, permit checks, and route disruption can change ETA. | Share complete address, destination access rules, receiving-person details, inventory exceptions, and any delivery-date restrictions before loading. |
| Bike and two-wheeler transport | Pickup and delivery use vehicle condition notes and photos. Personal belongings must be removed before pickup. | Keep RC/insurance/Pollution Under Control certificate copies, keys, fuel level, helmet/accessory notes, and handover person details ready. |
| Car transport | Carrier availability, loading ramp access, condition inspection, and route capacity influence pickup and delivery timing. | Remove personal items, share documents requested for transport, keep one key available, and record visible scratches or dents at pickup. |
| Storage and warehousing | Goods are inwarded with inventory records. Retrieval and final delivery need written notice, dues clearance, and available delivery slot. | Keep inventory copy, storage reference, delivery address, access permission, and retrieval timeline ready before asking for release. |
| Commercial and office shifting | Commercial moves follow asset list, floor access, loading bay, night-work permission, downtime window, and site handover plan. | Nominate an authorized representative for asset handover, IT exclusions, site permissions, electrical isolation, and receiving sign-off. |
| PTL, FTL, and logistics | Delivery follows consignment note, chargeable weight, packaging condition, route, vehicle type, and consignee availability. | Share invoice/e-way bill where applicable, accurate dimensions, packaging notes, consignee phone, unloading support, and delivery proof requirements. |
| International move planning | International delivery depends on origin service readiness, partner availability, customs, airline or shipping line schedule, destination agent, and documentation. | Provide passport, work/residence documents if required, restricted-item declarations, insurance choices, destination contact, and customs paperwork on time. |
If pickup or delivery address, floor, lift, stair carry, parking, or access changes after quote confirmation, the quote may be revised before execution continues.
If the receiving person is unavailable or entry is denied, Marshal may charge waiting, holding, warehouse, return, or second-attempt delivery costs.
If the customer asks to reroute, split delivery, hold goods, or convert a move into storage after pickup, Marshal will share revised costs before proceeding where operationally possible.
If goods are refused at destination for reasons outside Marshal control, return movement, demurrage, storage, and re-delivery are customer-payable.
Inspect goods at delivery before signing final proof of delivery wherever practical.
Mark visible shortage, breakage, wet cartons, carton tampering, or vehicle condition exceptions on the delivery note.
Take photos or videos immediately when reporting visible damage or missing goods.
Report concealed damage as soon as discovered and within the claim window mentioned in the signed quote or terms.
Keep payment receipt, booking reference, inventory, consignment note, pickup condition proof, delivery proof, and value documents for claim review.
Share the booking reference, route, goods, delivery address, access issue, and desired change so Marshal can confirm whether the change is possible and what cost changes apply.
